# PSM-2

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The Ultimate Guest Experience

## Pages

- [Creating the Ultimate Guest Experience](https://www.psm-2.com/): What We Do [et_pb_text _builder_version="4.19.2"
- [Contact Us](https://www.psm-2.com/contact-us/): Get in Touch Our work doesn’t always fit neatly into a service category. Tell us what you’re trying to accomplish, and we’ll help you determine the right approach. We’re here to simplify complexity and support project progress. PSM Squared, Inc. 2121 S. 48th Street Suite 105 Tempe, AZ 85282 psmsquared@psm-2.com Careers Here at PSM² we
- [Project Communication](https://www.psm-2.com/our-services/program-communication/): Our Services We work alongside public agencies and prime consultants to deliver transportation programs through the following services: Strategic Planning & Program Support We anticipate operational and public-facing challenges before they arise. Our team helps agencies and program leads structure their approach to communications, logistics, and engagement; grounded in timelines, workflows, and implementation needs. Public
- [About PSM2;](https://www.psm-2.com/about-psm2/): About PSM² We connect the dots between complex transportation projects and the people, systems, and operations they impact. From communication and logistics to guest experience and operational readiness, we help ensure progress moves forward smoothly for everyone involved. Strategy and Empathy We believe that infrastructure only succeeds when it works for the people it touches:
- [Guest Experience & Employee Engagement](https://www.psm-2.com/our-services/guest-experience/): Guest Experience & Employee Engagement True or false?1. You need to accept construction as “it is what it is” and just grin and bear the pain.2. Guest experience means extra bells and whistles and more dollars and cents. False! Guest experience during construction means you can alleviate and manage the pain by caring about the
- [Wayfinding Design & Production During Construction](https://www.psm-2.com/our-services/project-signage/): Consistent design, consistent message, consistent understanding. With program-level knowledge and design expertise, we develop and implement a holistic aesthetic for construction barricades and signs. This consistent look and feel is critical for maintaining an orderly environment and smooth operations throughout construction. Whatever challenges your project faces, PSM² can provide the correct sign to meet durability,
- [Wayfinding Planning](https://www.psm-2.com/our-services/wayfinding-planning/): Effective wayfinding is paramount to the customer experience. Studies have shown that effective wayfinding has positive impacts on customer behavior but also reduces operational costs of staff time lost to directing and escorting facility guests. PSM²’s Wayfinding Planning has developed airport wayfinding standards that both improve the customer experience and sets protocol in place to
- [Our Services](https://www.psm-2.com/our-services/): We are a full-service communication firm with core competencies in program communication, construction coordination & logistics, community & stakeholder outreach and construction wayfinding. From public involvement to construction alerts, we support your project.
- [Los Angeles International Airport Wayfinding Study](https://www.psm-2.com/lax-intl-airport-wayfinding-study/): As a key member of the Wayfinding Study, our staff assisted in determining the best approach to inter and intra-terminal and pedestrian wayfinding. As a result of this study, a comprehensive Airport-wide Wayfinding Approach Principles and Criteria was developed. The study included: Assessment and documentation of the strengths and weaknesses of existing wayfinding conditions Surveys
- [Footer](https://www.psm-2.com/footer/): Phone: 602-468-0046 Email: psmsquared@psm-2.com Address: 2121 S. 48th Street. Suite 105, Tempe, AZ 85282
- [Los Angeles International Airport](https://www.psm-2.com/lawa/): At LAX, our experienced communications and wayfinding professionals help identify our client’s unique communications needs by anticipating how airport construction will look and feel to passengers. Coordinating with key personnel, asking all the right questions and following up on the details, we give our clients peace of mind. With daily, weekly, or as-needed notifications, we
- [Construction Coordination & Logistics](https://www.psm-2.com/our-services/communication-tools/): Coordination, Logistics & Operational Readiness We get it. At PSM², we have a deep understanding of airports, transportation, and capital development, so getting up to speed is easy. We are passionate about transforming construction chaos to calm and scaling our niche services to suit our clients’ needs. Keeping a continuous eye on impacts to guests