Our Services

We work alongside public agencies and prime consultants to deliver transportation programs through the following services:

Strategic Planning & Program Support

We anticipate operational and public-facing challenges before they arise. Our team helps
agencies and program leads structure their approach to communications, logistics, and
engagement; grounded in timelines, workflows, and implementation needs.

Public Communiaction & Stakeholder Engagement

From construction notices to public meetings, we help you deliver the right message at the right
time. Our proactive communication strategies build community trust and ensure those impacted
by construction feel informed, respected, and heard.

Construction Coordination & Logistics Management

We serve as the bridge between contractors, project managers, and impacted parties. Our
logistics and coordination services streamline construction activity to reduce conflicts with
ongoing operations and public access.

Wayfinding & Guest Experience

We design and deploy temporary wayfinding and guest experience programs that keep
people moving safely and confidently through changing environments, preserving function
and perception during active construction.

Operational Readiness

We prepare facilities, teams, and systems for the transition from construction to full operation.
Through detailed readiness planning, stakeholder workshops, and simulation exercises, we
ensure every piece of the puzzle is in place before opening day

Why PSM²?

Deep experience in multi-agency transportation projects
Trusted by both public agencies and prime consultants
Known for combining strategy with guest-centered thinking
Dedicated to clarity, coordination, and community

Some of our projects:

Los Angeles World Airports Construction and Logistics Management Support Services

Since 2011 PSM² has executed strategic communications on behalf of the multi-billion Los Angeles International Airport (LAX) Capital Improvement Program, the largest public improvement program in the history of the City of Los Angeles.

Phoenix Sky Harbor International Airport Terminal 4, S1 Concourse

Phoenix Sky Harbor International Airport’s Eighth Concourse at Terminal 4 is a $310 million eight-gate concourse adding 275,000 square feet in space and serves Southwest Airlines.

Los Angeles World Airports Automated People Mover (APM) Train System

APM is the centerpiece of LAX’s $5.5 billion Landside Access Modernization Program (LAMP) which will enhance the traveler experience with time-certain access to terminals and provide connection to the regional transportation system.

Inglewood Transit Connector (ITC)

Currently in the project development phase, the ITC is an approximately 1.6 mile fully elevated, automated, fixed transit system with three new stations in the City of Inglewood completing a critical first/last mile gap between the countywide Metro Rail System and the City’s major housing, employment and sports and entertainment sector.

John Wayne Airport Guest Experience

Guest Experience benchmarking and planning including the assessment of the existing guest experience and solicitation of employee and stakeholder feedback.

PHX Sky Harbor International, Deer Valley and Goodyear Airports – Improving PHX DVT GYR Program

Since its inception in 2001, the Improving PHX DVT GYR Program has been solely managed by PSM² providing internal and external communications on behalf of the City of Phoenix Airport Development Program.

PHX Sky Harbor International Airport Sky Train

A 5-mile automated train that transports 35,000 daily passengers between Valley Metro Rail, airport parking, terminals, and the Rental Car Center.

Phoenix Sky Harbor International Airport – Terminal 3 Modernization

A $590 million project which has improved the way passenger travel through America’s Friendliest Airport® with a consolidated security checkpoint, new ticket counters, new South Concourse with 15 gates and several additional customer amenities and enhancements to the North Concourse.