Project Communication

With large, complex development programs, the stakes are high and demand exceptional communications. Our secret sauce for successful communications is the ability to speak and translate “constructionese”. We understand construction and can translate what the impacts will look and feel like, what stakeholders can expect, and what they will experience.

Always with an eye for guest/stakeholder impacts, we help craft and deliver the right messaging, the right way. PSM² is always looking out for guests, but we are also always building the trust of contractors and development teams so that together, we deliver success.

We collaborate with our clients to ensure everyone is speaking with one consistent and clear voice and ensure that we are proactively looking for opportunities to not only anticipate the negative, but highlight and accentuate the positive. We create construction communications plans so that everyone involved with the project is meeting the same standards and working off the same page to ensure proper stakeholder coordination, communications, and consistency.

Listening and watching through the lens of guests, our communication services include:

Overall construction communications plans for the owner and developer



Website communications

Stakeholder notifications

Construction hotlines

Graphic maps

Activity summaries

Progress reports

Contacts management

Crisis communications planning

Some of our projects:

Los Angeles World Airports Construction and Logistics Management Support Services

Since 2011 PSM² has executed strategic communications on behalf of the multi-billion Los Angeles International Airport (LAX) Capital Improvement Program, the largest public improvement program in the history of the City of Los Angeles.

Phoenix Sky Harbor International Airport Terminal 4, S1 Concourse

Phoenix Sky Harbor International Airport’s Eighth Concourse at Terminal 4 is a $310 million eight-gate concourse adding 275,000 square feet in space and serves Southwest Airlines.

Los Angeles World Airports Automated People Mover (APM) Train System

APM is the centerpiece of LAX’s $5.5 billion Landside Access Modernization Program (LAMP) which will enhance the traveler experience with time-certain access to terminals and provide connection to the regional transportation system.

Inglewood Transit Connector (ITC)

Currently in the project development phase, the ITC is an approximately 1.6 mile fully elevated, automated, fixed transit system with three new stations in the City of Inglewood completing a critical first/last mile gap between the countywide Metro Rail System and the City’s major housing, employment and sports and entertainment sector.

John Wayne Airport Guest Experience

Guest Experience benchmarking and planning including the assessment of the existing guest experience and solicitation of employee and stakeholder feedback.

PHX Sky Harbor International, Deer Valley and Goodyear Airports – Improving PHX DVT GYR Program

Since its inception in 2001, the Improving PHX DVT GYR Program has been solely managed by PSM² providing internal and external communications on behalf of the City of Phoenix Airport Development Program.

PHX Sky Harbor International Airport Sky Train

A 5-mile automated train that transports 35,000 daily passengers between Valley Metro Rail, airport parking, terminals, and the Rental Car Center.

Phoenix Sky Harbor International Airport – Terminal 3 Modernization

A $590 million project which has improved the way passenger travel through America’s Friendliest Airport® with a consolidated security checkpoint, new ticket counters, new South Concourse with 15 gates and several additional customer amenities and enhancements to the North Concourse.


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